Here are the answers to some of your most frequently asked questions, however if you don't find the information you are looking for, you can consult the information section of the site or click here to email us your questions.
Can I place my order over the phone?
Yes, you can place your order over the phone, call us on 07731475164 from 10 am to 8 pm, 7 days a week.
How do I place my order online?
Placing your order online at Steptoes Dog Antiques is very simple, just click on the 'add to basket' button next to the item you wish to order. For full details on how to use the shopping basket and checkout click here.
Will my card details be secure if I order online?
Yes, your card and contact details are secure when you place your order online at Steptoes Dog Antique and Vintage Collectables. Our whole shopping cart is a secure area (check out the security padlock at the bottom right of the screen and the prefix https of the address in your browser address bar when you enter your shopping basket pages, this means all your contact details are held securely). When you have put your items into the shoping basket and are ready to checkout, you will be directed to our secure server, which is hosted by Worldpay, a part of the Royal Bank of Scotland. Only when you are on the Worldpay secure payment page (again you can see the golden padlock and the https prefix), will you enter your card details, which means that only the Royal Bank of Scotland hold your card details and no one else has access to them, including us.
Will my details be kept private?
Yes, your details will always be kept private by Steptoes Dog Antiques. We will only use your details for the purpose you provided them for and we do not share, sell or swap your details with third parties.
How long will delivery take?
As every item is hand picked, checked, packed and wrapped to ensure it reaches you in tip top condition, orders are generally shipped out within 2 days, but, we do try to get orders sent out faster than this. You should allow a further 2 days for UK delivery, 5 days for European delivery and 10 days for international delivery. We can offer a next working day delivery service if you need an item urgently, however, this is at extra (postage) cost, so please call us for a quote on 07731475164.
Can I return an order if it is not suitable?
Yes, all of our items sold at Steptoes Dog Antiques are covered by our NO QUIBBLE refund policy, please click here for full details.
Which payment methods can I use?
You can pay for your order by credit card, debit card, personal check in pounds sterling, postal order and international money order in pounds sterling and paypal.
How can I find out the cost of postage before I order an item?
Add items to the shopping basket by clicking the 'add to basket' button next to the item of your choice and then click on the 'checkout now' button and you will be able to see how much the postage costs, before you confirm and pay for your order. Click here for more details.
Can I order from outside the UK and will you ship internationally?
Yes, we accept international orders and ship worldwide, with a couple of exceptions, click here for more details.
I have items to sell, do you buy?
Yes, we do buy many types of items and what we buy changes constantly, please click here for a list of the items we are interested in.
How do I return an item I bought at Steptoes Dog Antiques?
Returning an item to Steptoes Dog is Simple, for full details and our returns address click here.
My order has not arrived, what should I do?
If your order has not arrived in a timely manner, we will sort this out for you, please click here for further information and to contact us regarding this.
My order was damaged in transit, what should I do?
If you find that your order has been damaged in transit, we will sort this out for you, please click here for full information and to contact us regarding this.
What are your contact details?
You can contact us by email at: sarah@steptoesantiques.com or by phone bewtween 10am and 8pm on 07731475164. Our postal address is:
Steptoes Dog Antiques,
14 De Lacy Mount,
Leeds,
LS5 3JF,
UK.
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