| At Steptoes Dog Online Antiques, Vintage and Retro Collectables Store we make every effort to ensure your satisfaction. Every effort is made to describe the products as accurately as possible and all orders are packed very securely for shipping, ensuring that you will be happy with your goods, when they arrive. In addition to this, all of our products come with a no quibble guarantee - so if you are not happy with them, you can return them and you will be refunded - all we ask is that you follow the returns procedure - please click here for the returns procedure. \n\n\nThe guarantee is subject to the following terms:\n\n\n1) The goods were purchased from Steptoe's Dog Online Antiques Store.\n\n\n2) The goods are returned to Steptoe's Dog Online Antiques Store in the same condition as they were sent and have not been altered or tampered with. \n\n\n3) Steptoes Dog Online Antiques Store receives email notification (within 7 days of the arrival of your order) of your intention to return the goods.\n\nIf your order is not as stated on the Steptoes Dog web site, we will refund the total cost, including return postage. \n\nIf you change your mind about a product you have ordered, you will recieve a full purchase price refund, but, Steptoes Dog will not refund the return postage. \n\nPlease note: If your order has been lost or damaged in transit we will sort this out for you - click here for more information about missing and damaged orders.\n\nIf you have questions please just click here to email us or phone us on 07731475164 between the hours of 10am - 8pm 7 days a week (UK hours). |
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